Remote Call Center Agents Damage Net Promoter Score: A Case Study

Remote Call Center Agents Damage Net Promoter Score: A Case Study from Youtube by RelationshipMetrics, 1,096 views

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Description:
More resources found http://www.metrics.net/blog This call center case study highlights the challenges faced after deploying a call center remote agent model and some best practices to avoiding failures in your call center like voice of the customer, voice of the employee, and call center performance metrics. Applied Business Intelligence helped this organization rapidly process change through actionable insights. To read the blog mentioned in this video, visit: http://bit.ly/bxOzLn

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