Are your quality and training programs integrated enough?

Are your quality and training programs integrated enough? from Youtube by RelationshipMetrics, 274 views

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Description:
Article: http://metrics.net/blog/2014/02/top-reasons-quality-training-programs-integrate/ This video talks about question 2 in the ebook 29 Mistakes to Avoid with Quality Assurance programs. Download it at: http://www.metrics.net/resource-library/ You might think your quality and training programs are integrated in you contact center, but is it deep enough? It is thorough enough? Is it generating all of the value it could be generating? The contact center is loaded with data, but is it working for you?

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