Building an Award Winning Call Center at BDK

Building an Award Winning Call Center at BDK from Youtube by RelationshipMetrics, 162 views

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Learn more: http://metrics.net/building-an-award-winning-contact-center/ Learn about how this contact center became an award-winning contact center without the traditional quality monitoring practices of recording calls and grading them using quality monitoring forms. What was the first step to winning awards and what was needed to move from measuring to magnificent. 3 contact centers and several brands were represented. Beyond surveys and using business intelligence for deep understanding to create a tactical plan to make their business better.

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