Why your surveys should not measure contact center agents only

Why your surveys should not measure contact center agents only from Youtube by RelationshipMetrics, 66 views

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Article: http://metrics.net/blog/2013/07/contact-center-survey-primarily-contact-center-agent-performance-measurement/ Get more at: http://www.metrics.net/resource-library/ Download the ebook 25 Mistakes to Avoid with Post-Call IVR Surveying from the Customer Experience Resource Library for Contact Center Leaders. In this video Jim Rembach talks about the problems that occur when your surveys only have contact center agent related questions. Learn about how to construct a contact center that improves contact center agent engagement with your voice of the customer program.

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